Terms and Conditions

 

Thank you for visiting Grantherbs.com. These Terms and Conditions regulate your visit to our site and the acquisition of herbal supplements on our website. By accessing and using Grantherbs.com, you undertake to abide by these terms. In case of disagreement, kindly do not use our site.

1. Introduction

Grantherbs.com is an online portal dealing in Ayurvedic and herbal products procured from authentic Indian manufacturers and suppliers. Our aim is to deliver natural wellness solutions with transparency, safety, and strict compliance with all relevant laws.

2. Eligibility

• By accessing our website, you agree that:
• You are above 18 years of age or under the supervision of parents/guardians when ordering a purchase.
• You are capable of entering into a contract as per law.
• You will give correct and proper information at the time of registration and purchase.

3. Product Information & Disclaimer

• All products on Grantherbs.com are herbal and Ayurvedic medicines meant for general well-being.
• These medicines are not a replacement for medical care and must not be used as an alternative to prescribed drugs.
• Please consult a doctor before taking any herbal product, particularly if you are pregnant, breastfeeding, on medication, or suffering from an illness.
• We strive to give accurate descriptions and images, but we cannot promise that the product packaging and labeling will be exactly as shown on the website.

4. Ordering & Payment

4.1 Placing an Order

• In placing an order, you confirm that you will supply accurate and current billing and shipping information.
• Orders are subject to availability and can be canceled or amended if a product is not in stock.
• We also have the right to cancel or refuse any order in case fraudulent activity or inaccurate pricing is encountered.

4.2 Payment

• We accept payment through credit/debit cards, net banking, UPI, and other modes of payment currently available.
• Secure processing of transactions is done by using industry-level encryption.
• Pricing is presented in INR (Indian Rupees) except otherwise specified, and taxes at the time of checkout may be charged.

5. Shipping & Delivery

5.1 Shipping Policy

• Orders are dispatched within 1-3 business days and delivered to the address given at checkout.
• We have standard and express shipping. Delivery time is estimated based on the shipping destination.
• Grantherbs.com is not liable for delay due to unexpected events like courier problems, natural disasters, or government restrictions.

5.2 International Shipping

• We currently ship within India and some international destinations.
• Customers are liable for any customs charges, import duties, or restrictions in their respective countries.

6. Return, Refund & Cancellation Policy

6.1 Returns

• Because of the nature of herbal products, we only accept returns if the product is damaged, defective, or wrong.
• To return a product, you need to inform us within 48 hours of delivery with pictures of the damaged/wrong product.
• The product should be unused, unopened, and in its original packaging.

6.2 Refunds

• If they are eligible, refunds will be made within 7-10 business days back to the original payment method.
• Non-refundable shipping costs except where a return is a result of our fault.

6.3 Cancellations

• Orders can be canceled only if they have not yet been shipped.
• An order that has been processed cannot be amended or canceled.
• Grantherbs.com has the right to cancel orders if they are in breach of these Terms and Conditions.

7. User Account & Security

• Users can log in for quicker checkout and order tracking.
• You are liable to keep your account details confidential.
• Unauthorised use of your account must be brought to our notice at once.

8. Privacy Policy

• We collect and retain personal data for making orders and enhancing user experience.
• Grantherbs.com does not sell or reveal customer data with third parties other than for the purpose of fulfilling orders.
• Our full Privacy Policy is published here.

9. Restricted Activity

• In accessing Grantherbs.com, you undertake to:
• Not use the site for illegal, fraudulent, or unauthorized purposes.
• Misuse, copy, or alter our content for gain without our authorization.
• Disrupt the functionality of the website through hacking, malware, or unauthorized access.

10. Disclaimer of Liability

• Grantherbs.com will not be held responsible for any negative effects or health complications occurring from consumption of herbal products.
• Our responsibility is capped at the product purchase price in the event of defective or improper product-related problems.
• We cannot be held accountable for third-party behavior, such as delays in shipping and payment gateway issues.

11. Intellectual Property

• The intellectual property of all content found on Grantherbs.com, including text, logos, images, and product descriptions, is owned by us.
• Unlicensed use or duplication of any content is not permitted.

12. Governing Law & Dispute Resolution

• These Terms and Conditions are construed in accordance with the laws of India.
• All disputes shall be settled through negotiations first and if not resolved, referred to the courts of your jurisdiction.

13. Alterations to Terms & Conditions

• Grantherbs.com is entitled to alter these terms anytime at its sole discretion without any prior notice.
• Subsequent access to our site post-updates constitutes acceptance of the updated Terms and Conditions.

14. Contact Us